Dean&Faith

In Which Jo has to Agree

According to a recent survey done by Reader's Digest, Malaysia (the city in which I live in) is one of the most rudest countries in the world.

Way to go, Malaysia.

But to be fair, this really isn't completely international. It's only where Reader's Digest is sold at. So riding on this recent report, a friend of mine who is a reporter at a local newspaper writes an article on how Malaysians treat the service industry and she interviewed me and a few others who work in the service industry.

‘Faceless’ service staff feel it at the receiving end

PETALING JAYA: It's a vicious cycle. Customers treat those in the service industry poorly but are upset when they in turn get poor service.

Customer service officer Hanim Razak, 35, described it as a lack of “faceless manners”.

“Customers feel they can scream at service staff because they are faceless' strangers behind counters and helplines.

“Some people actually like their work in the service industry, but constantly being shouted at and insulted can be very de-motivating and can make usually polite people snap,” she said.

Hanim said phone operators tried to be polite as the conversations were recorded and their jobs literally depended on providing customers a good experience.

“It's a matter of doing their job; it's their responsibility to be polite.

“However, not all call centres provide adequate training, so it's unfair to judge every operator based on a few bad apples,” she said.

Part-time barista Joanna Van, 27, said many customers tended to show a “we pay your salary” attitude.

The degree holder said it was insulting to assume service staff were “uneducated secondary school dropouts”, as many graduates took on the job to supplement their incomes.

“Just treat us as equals. A simple please and thank you will be most appreciated,” she said.


Overall, it's pretty much unanimous that customers in Malaysia feel extremely privileged. Yes, I've experience being yelled at, being told off, getting money thrown at us, and just overall "so-not-nice-dude". But looking back, I've realised that the majority of the service comes from local residents while the foreigners have the tendency to say "please" and "thank you" and even return trays and clean their own table.

I'm not sure really what Malaysians can do to improve. Spoiled brats we are.
SG1: Jack =P

In Which Jo Needs to Get Back on Track

Uh huh.

At least that's what I keep telling myself. I gotta go blog more and not just leave 140 character rants on my Twitter that are also automatically posted on my Facebook.

All I know is that if you're still reading this little thing, then you my friend are friggin' amazing.

*hugs*

In other news, Masterchef US Season 3 is making me cry too much. Aiya.
Logic

In Which Jo Needs to Post More

Haha... yes. I do.

And it takes the Live Journal auto notification yelling at me that my paid-account is expiring for me to do so. Yes, yes... I'll pay. Though why does the US dollar ALWAYS have to go up so close to my renewal date??

Question (as this is my first time purchasing the paid account on my own): if I sign up for automatic renewals but then disable it later, does it work?

Hmmm....
SG1: Jack =P

In Which Jo is Still Alive

I may have used this title before... hmmmm.

Shows just how often I disappear. So yeah, should've put up a hiatus notice or thrown on some furniture covers to this place.

What exactly happened was my world went a little topsy turvy as I got involved in a musical. Went to work in the morning, finished up as soon as I can, rushed off to rehearsals in the evening and nights, then sleep for a few hours before repeating the entire cycle again. This has been going on since January and it all just ended last week.

There's been some amazing photos, songs, and dance routines and some great friendships forged. Right after that, I went right back into the another production I was involved (behind the scenes) and hadn't much time to breathe.

And that's been my life for the past 3 months.
CSI: Cath-Grin

In Which Jo is Giving Out Chinese New Year Cards

This year's Chinese New Year comes a little too close for comfort with just less than a month apart from Christmas. Before we all can settle and get used to life of normalcy and lack of festivities, the whole town's gearing up for Chinese New Year.

And like every year, I send forth nice little "oriental" cards from the East wishing everyone a prosperous New Year.

Anyone want one? If you'd love to, just drop your name and address here (comments are screened).

=D
Dean & Faith Xmas

In Which Jo Says "Ho Ho Ho"

Blessed Christmas everyone! Hope you're having a wonderful Christmas and a great new year!

On a funny little note, my mother did a little cleaning at home just the other day and suddenly she presents to me a Christmas card that was sent to me. Only, this card was sent in 2009. A good two years ago by the darling operatingroom. I was like... -_-" seriously?

Hahaha... but anyway, thanks dear for the card albeit this note of gratitude is a good two years late.
CSINY: Stella&Danny Shiny

In Which Jo is being Jo

So many things going on but you just don't know how to put it to words. Or when I think I know how to put it to words, I'm caught up with so many things going on in my life that I barely have time to sit and type them out.

Anyone facing the same thing?

But last week, three of my dearest friends humoured me and we all went on this random trip out of state to Malacca. Is was basically a foodie trip with shopping done intermittently. But oh gosh, the amount of food we had was like whoa.

Anyways, here's a pic of us on a very touristy river cruise:



That's Jo, Crystal, and Benji. Sarah was there, too but she was the one taking the picture.

Good times. ♥
PD_FacePalm

In Which Jo is so Close to Getting her Diploma

I'm doing this backwards aren't I?

It should be diploma first then degree and not the other way around, yes?

But oh well, that what's interesting about life. It's never the same thing all the time.

In any case, in a couple of hours, I'll be sitting in an exam hall, with Mr Paul Trigg from Trinity Guildhall and will be evaluated for my Diploma in Performing (Speech & Drama).

May God grant me favour. *crosses fingers*